What Information Do We Collect?
Personal information refers to data that can be used to identify you directly or indirectly. It also includes anonymous information that is linked to data which can be used to identify you directly or indirectly. Personal information does not include data that has been irreversibly anonymized or aggregated such that it can no longer be used—whether alone or in combination with other information—to identify you.
We only collect and use personal information that is necessary to fulfill our legal obligations, manage our business, and provide you with the services you request.
We collect information from you when you register on our site, place an order, subscribe to our newsletter, or respond to a survey.
When ordering or registering on our site (as applicable), you may be asked to provide the following: your name, email address, mailing address, and phone number. You may also visit our site anonymously.
How Do We Use Your Information?
We use the information you provide for the specific purposes stated at the time of collection, as well as for other purposes permitted by law. Your information may be used in the following ways:
- To personalize your experience
(Your information helps us better respond to your individual needs.) - To improve our website and your shopping experience
(We continually strive to enhance our website offerings based on the information and feedback we receive from you.) - To improve customer service
(Your information helps us more effectively respond to your customer service requests and support needs.) - To process transactions, including executing payments and delivering the purchased products or services you’ve requested.
- To administer contests, special promotions, surveys, activities, or other site features.
- To send periodic emails
The email address you provide for order processing may be used to send important updates about your order, as well as occasional company news, updates, and information about related products or services. - To send periodic SMS messages
The phone number you provide during registration and/or order processing may occasionally be used to send important marketing and promotional information about products or services that may interest you.
Legal Basis for Processing Personal Information
If you are located in the European Economic Area (“EEA”), our processing of your personal information is based on the following:
- Where we obtain your consent for processing, such processing is justified under Article 6(1)(a) of the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
- If processing is necessary to perform a contract with you or to take pre-contractual steps at your request, it is based on GDPR Article 6(1)(b).
- Where processing is necessary for us to comply with a legal obligation, it is based on GDPR Article 6(1)(c).
- Where processing is necessary to pursue our legitimate interests, it is conducted in accordance with GDPR Article 6(1)(f).
Please note that if you have given consent for the processing of your personal information, you may withdraw it at any time (for example, by emailing annie@lehomedical.com). Withdrawing your consent will not affect the lawfulness of any processing carried out based on your prior consent.
Your Rights
We take reasonable steps to ensure your personal information is accurate, complete, and up-to-date. You have the right to:
- Access, correct, or delete the personal information we collect.
- Restrict or object to the further processing of your personal information at any time.
- Receive your personal information in a structured, commonly used format—and, where technically feasible, have it transmitted directly to a third party.
- Lodge a complaint with the relevant data protection authority regarding the processing of your personal information.
To protect the privacy and security of your personal information, we may request additional details to verify your identity and right to access the information, as well as to locate and provide the personal information we maintain. In some cases, applicable laws or regulations may allow or require us to refuse to provide or delete some or all of the information we hold.
You may email annie@lehomedical.com to exercise your rights. We will respond within a reasonable timeframe and take all reasonable steps to ensure your personal data remains accurate and up-to-date.
How Do We Protect Your Information?
You are responsible for maintaining the security of your username and password on Zhukang Medical. We recommend choosing a strong password and changing it regularly. Please do not reuse login credentials (email and password) across multiple websites.
That said, we implement a range of security measures, including the use of a secure server. All sensitive/credit information you provide is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our payment gateway provider’s database. Access is restricted to authorized individuals with special access rights, who are required to keep the information confidential. After a transaction, your private information (such as credit card details, social security numbers, and financial information) will not be stored on our servers.
Our servers and website are scanned daily for security vulnerabilities and fully verified externally by McAfee Secure (from Symantec) to protect you online.
Do We Use Cookies?
Yes. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you have enabled this in your settings). This allows the website or service provider’s systems to recognize your browser and capture or remember certain information.
We use cookies to:
- Remember and process items in your shopping cart.
- Understand and save your preferences for future visits.
- Compile aggregate data about site traffic and user interaction to improve site experiences and tools.
We may work with third-party service providers (e.g., Google Analytics) to better understand our site visitors. These providers are not permitted to use the information collected on our behalf except to assist us in conducting and improving our business. For example, Google Analytics uses cookies to collect data on how users engage with our website. This data is used to generate reports that help us enhance our website and related services. Reports focus on website trends without identifying individual visitors. Information generated by Google’s cookies (including your IP address) may be transmitted to and stored on Google’s servers in the U.S. Google may also transfer this information to third parties if required by law or if those parties process data on Google’s behalf. Google will not associate your IP address with other data it holds.
On some pages, third parties providing applications through our site may set their own cookies to deliver services, track application performance, or customize offerings for you. For example, when you share content using a social media button (e.g., Facebook or Twitter), the social network that created the button will record this action. Due to how cookies function, we cannot access these third-party cookies, nor can third parties access data in the cookies we use.
If you prefer, you can configure your computer to warn you each time a cookie is sent, or disable all cookies through your browser settings. Like most websites, disabling cookies may cause some services to function improperly. However, you can still place orders by contacting Customer Service at 5430534@qq.com.
Do We Disclose Any Information to Outside Parties?
We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties that assist us in operating our website, conducting our business, processing payments, delivering products/services, sending updates, or servicing you—provided these parties agree to keep the information confidential. We may also disclose your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety (or those of others).
How Long Do We Retain Your Information?
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by tax, accounting, or other applicable laws.
Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate, independent privacy policies. We are not responsible for the content or activities of these linked sites. That said, we strive to protect the integrity of our site and welcome feedback about these sites.
Terms and Conditions
Please also review our Terms and Conditions, which outline the terms of use, disclaimers, and liability limitations governing our website (available at [Terms and Conditions]).
Changes to Our Privacy Policy
If we modify this policy, we will post the changes on this page and/or update the modification date below.
Contact Us
If you wish to exercise any of your rights outlined above, or have questions or complaints about this policy or how your personal information is processed, please contact us by email: 5430534@qq.com.